TERMS AND CONDITIONS

Last updated: March 18th, 2025

Welcome to the LISBON-BOATS.com website, operated by SmartBus – Transportes Personalizados, Lda.. Access and use of this website are subject to the following Terms and Conditions. By browsing the site and using the services provided, the user agrees to the conditions set forth herein.

1. COMPANY IDENTIFICATION

• Company Name: SmartBus – Transportes Personalizados, Lda.

• Website: LISBON-BOATS.com

• Head Office: Rua Abranches Ferrão, 10 – 11ºC 1600-001 Lisboa

• VAT Number: 507007476

• Contact Email: info@lisbon-boats.com

• Phone: +351 21 848 38 26

2. PURPOSE AND SCOPE

The LISBON-BOATS.com website provides advertising and brokerage services in the sale of nautical services, including:

• Boat tours and charters – promotion of services provided by independent operators, with whom the customer establishes a direct contract;

• Crew exchange platform – intermediation between boat owners and nautical professionals;

• Quick repairs – advertising of services provided by in-house or independent technicians;

• Boat management models – information and services related to optimizing boat operations.

The LISBON-BOATS.com website acts exclusively as an intermediary in the sale and promotion of these services and is not responsible for their provision.

3. WEBSITE USAGE TERMS

3.1. The user agrees to use the website responsibly, respecting all applicable legal standards.

3.2. The use of the website for fraudulent, illegal purposes or in any way that may compromise its security and operation is prohibited.

3.3. The content of this website (texts, images, videos, logos, etc.) is the property of SmartBus – Transportes Personalizados, Lda. or authorized third parties. Unauthorized reproduction or use of this content is prohibited.

4. BOOKINGS AND PAYMENTS

4.1. Boat Tours and Charters:

• Bookings can be made directly through the website and are automatically confirmed upon payment.

• Payment is processed immediately at the time of booking.

4.2. Booking and Payment Responsibility:

• The entity responsible for processing bookings and payments is FareHarbor, an external platform for booking management and financial transactions.

• The customer acknowledges that LISBON-BOATS.com does not directly process payments, and any payment-related matters should be handled directly with FareHarbor.

4.3. Cancellations and Refunds:

• Cancellation and refund conditions are set by each service provider and are entirely their responsibility.

• Customers must review the applicable cancellation policy at the time of booking.

5. SERVICE PROVISION RESPONSIBILITY

5.1. Intermediary Role:

• The LISBON-BOATS.com website acts exclusively as an intermediary between the customer and the nautical service operators.

• All services are provided by independent operators, who manage their operations autonomously and are the sole parties responsible for complying with applicable legal, quality, and licensing requirements.

5.2. Liability Disclaimer:

• The LISBON-BOATS.com website and SmartBus – Transportes Personalizados, Lda. assume no direct or indirect responsibility for service provision, quality, safety, licensing, or any other aspects related to boat operations or crew.

• Any complaints or disputes regarding service provision must be addressed directly with the service provider.

5.3. Lisbon-Boats is not responsible for:

• Changes in weather conditions affecting scheduled tours;

• Loss or damage to passengers’ personal belongings;

• Inappropriate behavior by customers that may compromise the safety of the vessel and crew.

• The LISBON-BOATS.com website and SmartBus – Transportes Personalizados, Lda. cannot, under any circumstances, be held liable for any damages suffered by customers during or as a result of the services provided by operators.

5.4. Boat Capacity:

Each vessel has a maximum passenger capacity as defined by law and operational conditions.

The customer is responsible for providing accurate information about the number of participants at the time of booking.

5.5. Onboard Safety Rules:

• Passengers must comply with the safety rules defined by the service provider.

• The operator’s crew has the authority to terminate the service if there is a risk to the safety of passengers or the vessel.

• In the event of service termination as described in the previous point, no refunds or compensation will be issued.

5.6. Passenger Conduct:
Excessive alcohol consumption and inappropriate behavior on board may result in service termination without refund.

The transport of illegal substances, weapons, or other hazardous items is strictly prohibited.

6. PRIVACY POLICY AND DATA PROTECTION

6.1. Personal data provided by customers is used solely for booking processing and commercial contact, in compliance with the General Data Protection Regulation (GDPR).

6.2. Customers may request the rectification or deletion of their personal data by sending a request to the provided contact email.

7. CANCELLATION

7.1. LISBON-BOATS.com website and SmartBus – Transportes Personalizados, Lda. acknowledges its customers’ right to cancel any product/service reservations made with the company within 14 (fourteen) days, in accordance with the provisions of Decree-Law No. 143/2001 and Decree-Law No. 82/2008 of May 20.

7.2. For any changes or cancellations, customers must contact us via email at info@lisbon-boats.com, indicating the reservation number or the reference document associated with the reservation.

7.3. Cancellations made up to 72 hours before the scheduled service will be eligible for a refund of 50% of the reservation amount.
For cancellations made less than 72 hours before the service, no refund will be provided.

8. MODIFICATIONS TO TERMS AND CONDITIONS

Lisbon-Boats reserves the right to modify these Terms and Conditions at any time. Changes will take effect upon their publication on the website.

9. APPLICABLE LAW AND DISPUTE RESOLUTION

9.1. These Terms and Conditions are governed by Portuguese law.

9.2. In case of dispute, the customer may appeal to the Consumer Dispute Arbitration Center or other alternative dispute resolution entities.