PRIVACY POLICY

Last Update: March 18th, 2025

Welcome to LISBON-BOATS.com, a website operated by SmartBus – Transportes Personalizados, Lda.. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By using this website, you agree to the collection and use of information as described in this policy.

1. DATA CONTROLLER

• Company Name: SmartBus – Transportes Personalizados, Lda.

• Website: LISBON-BOATS.com

• Head Office: Rua Abranches Ferrão, 10 – 11ºC 1600-001 Lisboa, Portugal

• VAT Number: 507007476

• Contact Email: info@lisbon-boats.com

• Phone: +351 21 848 38 26

2. INFORMATION WE COLLECT

We may collect the following types of personal data:

• Personal identification information: Name, email address, phone number, billing details, and other contact details provided when making a reservation or inquiry.

• Payment details: Payments are processed through FareHarbor, an external booking management platform. We do not store or process credit card information directly.

• Device and usage data: IP address, browser type, operating system, and information on how you interact with our website.

• Communication data: Emails, messages, or other communications exchanged with us.

3. PURPOSES OF DATA PROCESSING

We use personal data for the following purposes:

• Booking and service fulfillment: To process reservations, confirm bookings, and facilitate communication with service providers.

• Customer support: To respond to inquiries, complaints, and requests for assistance.

• Marketing and promotional communication: To send newsletters, offers, and promotions (only with user consent).

• Legal and compliance obligations: To comply with regulatory requirements, fraud prevention, and dispute resolution.

4. DATA SHARING AND DISCLOSURE

We do not sell or rent personal data to third parties. However, we may share data with:

• Service providers: Independent operators providing boat tours, rentals, or other related services.

• Payment processors: Transactions are handled by FareHarbor, which has its own privacy policies.

• Legal authorities: If required by law or in response to valid legal processes.

5. DATA STORAGE AND SECURITY

We implement appropriate security measures to protect personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute data security.

• Data is stored on secure servers within the European Union.

• We retain personal data only as long as necessary for the purposes outlined in this policy.

6. USER RIGHTS

Under the General Data Protection Regulation (GDPR), users have the following rights:

• Access: Request a copy of your personal data.

• Correction: Request corrections to inaccurate or incomplete data.

• Erasure: Request the deletion of your data under certain conditions.

• Objection: Object to the processing of your data for marketing purposes.

• Data portability: Request the transfer of your data to another service provider.

To exercise these rights, contact us at [Email].

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie settings through your browser. More details can be found in our Cookie Policy.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Users should review the privacy policies of those sites before providing personal data.

9. POLICY UPDATES

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with the updated date.

10. CONTACT INFORMATION

For any questions or concerns regarding this Privacy Policy, you can contact us at:

• Email: info@lisbon-boats.com

• Phone: +351 21 848 38 26

• Address: Rua Abranches Ferrão, 10 – 11ºC 1600-001 Lisboa, Portugal